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Citizens Charter

Sl.No. Service/Transaction Service Standards
1.
  • Issue of Acceptance Letter
  • Issue of Policy bond
15days
2. Settlement on policy maturity 30days
3. Settlement of PLI/RPLI death claims –
  • With nomination
  • Without nomination
  • Involving investigation

30days

30days

90days

4. Transfer of policy (one Circle to another) 10days
5. Paid up value of policy 30days
6. Revival/Conversion of policy 15days
7. Settlement of following customer requests: Loan against policies, Change of address, Change of nomination, Assignment of policy & Issue of duplicate policy bond 10days

( * - Service Standards is applicable after receipt of complete documents )

Page Last Updated On : 15-02-2017